Contract and Booking

A passenger refers to all the persons named on the booking who wants to Travel with us and the term the company “we” or “us” refers to Geoland Travel Agent LLC established in 2019. Whose principal office is located in Dubai, United Arab Emirates? All clients must have read, understood, and accepted all the conditions applied by us. The booking will be confirmed once the full payment is received. The contact between Geoland Travel and the passenger will exist once it is confirmed in writing. Once the contract is made the client is dully bound in law and Geoland.

These conditions apply equally to all the passenger’s name mentioned in the booking. The passenger guarantee’s that he/she has the authority to accept and do accepts these terms and conditions on behalf of the passenger’s party.

Geoland Travel reserve the full right to decline the booking at their will without any further explanation.

Name Change Amendment

Please note that the passenger must provide the full correct name as appeared on the passport at the time of booking. As the airlines won’t permit name changes on issued tickets Geoland Travel Agent will not take any responsibility for any charges that may occur for the submission of the incorrect names. We recommend you submit a passport copy at the time of booking.

Payment and Pricing Policy

The booking will be confirmed only after receiving full payment and once the written confirmation note is issued by Geoland Travel. Geoland Travel reserves the full right to cancel or make changes if required we will not be responsible for the change in price due to different circumstances which are outside the control of Geoland Travel. We have full authority to increase the rates of booking in case of an increase in transportation cost charge is due, taxes or fees chargeable for service, increase in hotel rate, or in case of availability issues.

The rates advertised here are subject to seasonal changes, exchange rates and may vary slightly. Payment can be made via cash or bank transfer.

Tourism Dirham

Please note that as per the Dubai Government ‘s council resolution No 2 of 2014, all the hotels and resorts will be applying the Tourism Dirham for all the hotel accommodation in Dubai.The Tourism Dirham will be applied and charged to guest on the time of check out by the hotel.

Green Tax Maldives

As per the new policy which was implemented by the Government of Maldives on 01 Oct 2016. The green tax must be paid by the passengers to the hotel directly upon check out.

Cancellation by Clients

If the passenger wishes to cancel their booking, then they must inform in writing to us in Advance signed by the lead passenger. We will only cancel the booking on the date the cancellation is requested on writing form or else the following cancellation charges will apply.

Before DeparturePercentage of cancellation
Up to 8 days125 USD per person
7 to 3 days (72 hours)50 %
Less than 72 hours100%

Rate of Air Ticket and partially used services are non-refundable

Amendments/charges

Any amendments or changes must be informed and confirmed before 72 hours’ prior departure or else it will be chargeable as per availability. The request change is not guaranteed. In case of death, injury or serious illness of client of his family, or jury services the booking may be possible to transfer from another date or if the refund us payable by Geoland Travel to the client then the amount will be calculated as per the terms and condition as evidence of exceptional circumstances bank charge levied for processing the credited amount will not be paid by Geoland Travel. We have full right to substitute the hotel listed with others of a similar category. In case of flight cancellation Geoland Travel has full right to cancel the booking and refund the amount of full package price to the passengers without paying any penalties to the customer.

Name Change Amendments

Please note that the passenger must provide full correct name as appeared on the passport at the time of booking as the airlines won’t permit name change on issued tickets. Geoland Travel will not take any responsibilities of any changes that may occur for the submission of incorrect name. We recommend you to submit passport copies in the time of booking.

Product Information

All the product information has been published by Geoland Travel in good faith and will use its best endeavors to operate all products. We reserve the right to change any of the facilities and services described in its website and publications and to substitute alternative arrangement of comparable monetary value without compensation and accepts no liability for loss.

Inclusion and Exclusions

The price of any standard package includes only the items specified. It does not include items of a personal nature like personal insurance, transportation services beyond mentioned in itinerary, refreshments, telephone calls, laundry, tips, meals and beverages unless specified, optional excursions, visa fees and gratuities or taxes. Usage of any above mentioned exclusions must be bear by the passenger from his personal expenses. The passengers must read all the inclusions and exclusions mentioned in the itinerary carefully in the time of booking.

Travel Insurance

Travel insurance must be done to travel most of the countries to cover at least emergency medical and repatriation expenses. The policy applies to all the passengers aged less than 65 years at the date of policy was issued. Geoland Travel does not hold any responsibility for any injuries and damage caused to the passenger from the time of booking for full duration of tour. If passenger wishes to add their own additional insurance, then he will be responsible for additional cost.

Liability

Geoland Travel doesn’t hold liability for loss, damage, delay, accident, injury or any other irregularity arising on the time of tour. Geoland Travel only acts as The Tour Operator on behalf of supplier and the airlines. Geoland Travel do not have direct control on service and facilities provided by the suppliers thus Geoland Travel will not be held responsible for errors or omission made by the supplier. Geoland Travel will not take responsibility for additional charge levied for delay, accident or disruption of the products beyond control.

Delay

Geoland Travel will not take any responsibility for any delays prior to departure or during travel occurred due to airline technical issues, weather conditions, strike or any other circumstances out of control. Expenses related to these extensions will be bear by passenger himself.

Travel Documentation

It is the responsibility of passenger to obtain all the necessary documents, passports, visa permit, vaccination, medicines certificates which may be needed to travel. It is the duty of passenger to check all the detailes provided on the travel documents are correct upon receipt. Please contact Geoland Travel immediately in case of any mistakes. The passenger will be held responsible for ensuring they have provided correct and necessary documentation prior to departure date.

Health and Conduct

All the passenger must make sure that they are fit and in condition to travel before departure. Any kind of pre-existing medical conditions or illness must be informed in the time of booking and make arrangement for any medication or other kind of treatment which may be required during the tour. For the case of passenger ill health Geoland Travel may make arrangement as required and recover the cost from the passenger. Failure to inform Geoland Travel in the time of booking will constitute a breach of these booking condition and relieve Geoland Travel from any obligation and liability.

Local Law and Client Exclusion

All the passengers must accept the law and order of the authority and decisions of Geoland Travel and its suppliers and representative on tour. Geoland Travel shall not be responsible for any passenger who commit illegal or unlawful act while on the tour.

Force Majeure and Extraordinary Events

Geoland Travel has full right to cancel the booking in case of unusual circumstances like war, threat of war, civil strike, riot, terrorist activity, industrial dispute, nuclear disaster, fire, pandemic, epidemic, weather conditions, flight cancellation or any other extra circumstances beyond the control of Geoland Travel.

If after the announcement of any above mentioned event, it will take maximum 12 months to process the refund. If the flights get cancelled after booking has been confirmed due to above mentioned reasons then passengers will get refund up to 60% of the unused service only after confirmation from the airlines, hotels and other service providers. The cancellation process will take up to 12 months. The refund will be given to the passengers only after Geoland Travel receives the amount from suppliers. However, the passenger can request to transfer the existing booking to be rescheduled for future.

Complaints

If you have any complaints regarding the service provided by Geoland Travel, complaint must be done immediately. Geoland Travel will try every effort to resolve the problem to meet passenger satisfaction. If the passenger fails to complain immediately Geoland Travel will not be held responsible or at least reduce liability to pay the compensation. Also, Geoland Travel will not be able to rectify any problem if it is unaware of.